Grievance Redressal

1. Our commitment

At Banking2Day we are committed to providing a fair, transparent and responsive experience. If something hasn't met your expectations, we want to hear about it and put it right. This page explains how to raise a concern and how we handle it.

2. How to raise a complaint

Email grievance@banking2day.com with the following so we can resolve it quickly:

• Your name and preferred contact details.
• A clear description of the issue and when it occurred.
• Any reference number, screenshots or supporting details.

3. Escalation levels

4. Our timelines

• Acknowledgement — within 48 working hours of receiving your complaint.
• Resolution — we aim to resolve within 7–10 working days, depending on complexity.
• Updates — if more time is needed, we'll keep you informed of progress.

5. Complaints about a provider's product

Banking2Day is an independent comparison platform and does not lend, approve or service financial products. For issues relating to a specific loan, card or deposit — such as charges, servicing or approval — please raise them directly with the regulated provider through their grievance process, and, if needed, the relevant banking ombudsman. We're happy to help point you in the right direction.

6. Grievance Officer